Refund Policy — 2THHAND

Last updated: June 2026

This Refund Policy applies to all paid products and features on 2thhand.com, operated by 2THHAND.

1. Paid Products

We offer the following digital products and promotional services:

• VIP Listing — ₪79. Your listing gets a VIP badge and top placement for 7 days.
• Boost to #1 — ₪15. Your listing jumps to #1 position for 24 hours.

2. No Refund Policy

All purchases are for digital services that are activated immediately upon payment confirmation. Because these services are consumed upon activation, all sales are final and non-refundable once the service has been applied to your account or listing.

3. Exceptions

We will issue a full refund in the following cases:

• You were charged but the service was not activated (technical failure). Please contact us within 48 hours of payment.
• Duplicate charges for the same order.

4. How to Request a Refund

To request a refund under the exceptions above, contact us via wociup.com within 48 hours of your purchase, providing:

• Your email address used for the account.
• The order confirmation number.
• A description of the issue.

5. Payment Processor

Payments are processed by third-party payment providers. Refund transactions are subject to their processing times (typically 5–10 business days).

6. Contact

Questions about this policy? Contact us at wociup.com.